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Payment and Shipping Information

A. PAYMENT OPTIONS

B. DELIVERY

C. SHIPPING COSTS

D. DELIVERY TIMES

A. PAYMENT OPTIONS

We offer the following payment options:

I. Domestic consignments:

In the case of deliveries within Germany we offer the following payment options insofar as nothing to the contrary is stated in the offer for the respective product display:

1) Prepayment via bank transfer
2) credit card (from a value of 100,- €)
3) cash payment on collection

II. International consignments:

In the case of deliveries abroad we offer the following payment options insofar as nothing to the contrary is stated in the offer for the respective product display:

1) Prepayment via bank transfer
2) Cash payment on collection

III. Collection by the customer

In the case of collection by the customer, we shall initially inform you by e-mail or telephone that the goods you have ordered are ready for collection. Then you can collect the goods at our company address after agreeing on a date for collection. Of course, no shipping charges will apply in such a case.


B. DELIVERY

1. Depending on the scope of your order, the goods shall be sent either by DHL or a forwarding agent.

We ship worldwide. The respective shipping costs are stated in the table below.


C. SHIPPING COSTS

I. Shipping in Germany:

- We charge a flat-rate of € 6.50 for each large parcel for shipping in Germany.



II. Shipping abroad

1. We only send consignments standard in Europe. The respective shipping costs are stated in the list below. Please e-mail us if you would like goods to be shipped to another country (info@rosa-heinz.de), and please state the product, quantity and delivery address of the country with the respective zip code. We shall then inform you at short notice whether or not we can ship to that country, and where applicable inform you of the shipping costs because we need to make inquiries with our shipping agent in advance about the shipping options and costs.

2. Please note that in the case of cross-border deliveries, additional charges, for example in the form of customs duties, may apply, which you will be required to pay.

3. Shipping costs in Europe per parcel:

BG, EST, LV, LT, RO, SK, SLO, CZ, HU, PL € 27,00
AT, BE, CH, DK, LU, NL € 12,00
FR, GB, IT € 15,00
FI, IRL, IE, NO, PT, ES € 24,00
Shipping costs for the rest of Europe
per parcel: Shipping on request (depends on weight & content)


Please be aware that shipments with DHL to remote places are increased because of "transport up to the outermost angles". Here you may check, wether your zip code is part of an "remote- area- impact"
www.dhl.de/content/dam/dhlde/downloads/pdf/dhl-europaket-remoteareas-012009.pdf

D. DELIVERY TIMES

I. Domestic delivery time:

The delivery time is approx. one to two working days. Goods will not be delivered on Sundays or public holidays. If in exceptional cases goods are not in stock or cannot be delivered immediately, and the delivery time is extended accordingly, this shall be noted separately in the respective product page.

II. International delivery time (Europe):

The delivery time is approx. five to ten working days. Goods will not be delivered on Saturdays, Sundays or public holidays. If in exceptional cases goods are not in stock or cannot be delivered immediately, and the delivery time is extended accordingly, this shall be noted separately in the respective product page.